Your data

Delete your account

You can delete your arranko account and everything in it at any time.

In the app

1. Open arranko and go to Settings.
2. Tap Delete Account.
3. Type your password and tap Delete Account again.

Your account is deleted at once and you are signed out.

Without the app

Send an email to privacy@arranko.app from the email address of your account, with the subject "Delete my account". We delete the account within 7 days and confirm by email. If you write from another address, we will ask you to confirm from the account's address first, so nobody can delete someone else's account.

What is deleted

• Your account: email address and password.
• Your profile and goals: age, sex, height, weight, activity, targets and settings.
• Everything you logged: meals, meal photos, favourites, weigh-ins, streak and badges.
• Your plan and usage counts.

It is removed straight away and can't be undone. Our backups are overwritten within 7 days, and the data is never restored from them.

What isn't deleted

• A Premium subscription. Apple or Google bills it, so cancel it in your App Store or Google Play subscriptions; deleting the account doesn't stop it.
• Records Apple or Google keep of your purchases, under their own policies.
• Anonymous data that can't be linked to you: names of foods we couldn't find, and anonymous usage counts (kept up to 12 months).
• Crash reports, which hold no personal details, are kept up to 90 days.