Help

Support

Tell us your phone model and what happened; a screenshot helps. We usually answer within 2 working days, in Spanish, Portuguese or English.

Common questions

An AI estimate looks wrong

Estimates are a starting point. Open the meal and change the amounts or the foods; calories and macros update to match.

I forgot my password

On the sign-in screen tap Forgot password?, type your email and open the link we send you on the same phone.

I didn't get the confirmation or reset email

Check your spam folder for an email from no-reply@arranko.app. Still nothing after a few minutes? Write to us from that email address.

How do I cancel Premium?

Premium is billed by the App Store or Google Play, so cancel it there. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → your profile → Payments and subscriptions → Subscriptions. Deleting the app or your account doesn't cancel it.

How do I delete my account?

In the app: Settings → Delete Account. Without the app, see Delete your account.

What happens to my data?

See our Privacy Policy. For a copy of your data or any privacy question, write to privacy@arranko.app.